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This is our list of frequently asked question. If you have a specific question that is not on this list, please feel free to contact us.
When making your reservation with us we have a mapping of the places where you can find the location of your condo or hotel.
Sure, we have the option to pre-order drinks while making your reservation on our website.
The transportation can be paid in USD (US dollars) or Mexican pesos.
You can cancel without any charge 4 or more days in advance. Tour services should also be cancelled 4 or 5 days or more in advance without any charge.
If the flights arrive at the same time it is possible, there is just an extra cost of $5USD ( the entrance to the other terminals have an extra cost).
We can provide a complimentary 15 minutes at a convenience store on the way to your hotel.
– Transfers to the city / hotel zone of Cancun depend a lot on traffic conditions and weather, generally it is 30 minutes to 45 minutes.
– Playa del Carmen: one hour
– Akumal: an hour and a half
– Tulum: approximately two hours
All our services are private
Our vans can carry a maximum of 10 pieces of medium-size luggage for our SUV trucks a maximum of 5 pieces of luggage.
We guarantee a quality, safe and reliable taxi service, certified drivers and authorized vehicles. You will receive personalized attention that covers all your transportation needs.